At OneOcean, we strive to provide a seamless and reliable shipping experience for our customers. Here’s what you need to know about our shipping and delivery process:
Shipping costs are calculated based on your location and the weight of the items in your order. You can view the shipping cost during the checkout process before completing your purchase.
Delivery times vary depending on your location. Generally, domestic orders take 2 business days, while international orders may take 30 business days. Please note that these are estimated delivery times.
Orders are typically processed within 1-2 business days after payment confirmation. During high-demand periods, processing times may be slightly extended.
Once your order is placed, you will receive an order confirmation email with details of your purchase.
You will receive a shipment notification email with a tracking number once your order has been dispatched. The tracking number allows you to monitor the progress of your delivery.
Ensure that your delivery address is accurate and complete to avoid any delays or issues with your order. We are not responsible for orders shipped to incorrectly provided addresses.
Please ensure someone is available to receive and sign for your order upon delivery. If no one is available, the courier may leave a delivery attempt notice.
To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. Returns must be initiated within [3] days of receiving your order.
To initiate a return, please contact our customer service team at info[at]oneoceanmaldives.com. Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.
Once your return request is approved, you will receive instructions on how to return the item. Please follow these instructions carefully to ensure the efficient processing of your return.
Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.
Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria. Once approved, a refund will be processed to the original method of payment.
Refunds are typically processed within [7] business days after the returned item is received and inspected. Please note that the timing of the refund appearing in your account may vary depending on your financial institution.
Some items are non-refundable, including gift cards and certain sale items. These exclusions will be clearly stated on the product page.
If you receive a damaged or defective item, please contact us immediately at info[at]oneoceanmaldives.com. We will work with you to promptly resolve the issue.
To request servicing, simply fill out the Contact form in service page. We’ll get back to you promptly to discuss your needs and arrange the necessary steps.
One Ocean is equipped to service a wide range of diving gear from various reputable brands. Our experienced technicians are trained to work with diverse equipment to ensure your safety and satisfaction.
The turnaround time for gear servicing depends on the nature of the service required. We aim to provide efficient and timely service without compromising on quality. Contact us for an estimate based on your specific needs.
Yes, One Ocean offers a curated selection of top-quality diving gear and equipment for purchase. Visit our Shop page to explore our product range.
Our Returns and Exchanges policy outlines the conditions for returns and exchanges. Please review this policy, and if you have any specific concerns, feel free to contact us for assistance.
